Q: Are you an official brand store or an independent seller?
A: Bosese is a fully independent retail storefront and specialized selection boutique. We are not owned by, partnered with, or legally affiliated with Bose Corporation or any other mainstream electronics conglomerates. We operate autonomously to bring highly vetted retail selections directly to consumers.
Q: How much do you charge for shipping inside the US?
A: Shipping is entirely free ($0.00) for all orders destined within the continental United States.
Q: What is the daily order deadline for fast shipping?
A: Our daily order cut-off is 2:00 PM (Eastern Time). If you buy before 2:00 PM ET on a business day, processing starts that exact day. After 2:00 PM, processing begins the next business day.
Q: What happens if my order arrives with a quality defect?
A: We take full responsibility. You have 30 calendar days to notify us at info@bosese.it.com. We will send you a prepaid shipping label ($0.00 return fee, no restocking fees), and you can return it to our base at 12924 Harvard Ave, Cleveland, OH 44105.
Q: How long will it take to get my money back after a return?
A: Once our Cleveland warehouse receives and inspects the item (takes 1-2 business days), we issue the refund immediately. It normally takes 7-10 business days for the funds to reappear on your original Visa, MasterCard, or PayPal account, depending entirely on your bank’s policies.